At Nine Elms Florist, we dedicate ourselves to delivering the freshest blooms with every order. Our trusted reputation as a local Nine Elms florist is built on years of serving households and businesses across the area. From vibrant bouquets to sophisticated floral arrangements, customer satisfaction is the heart of our business. Our fresh flowers guarantee means that if your flowers do not arrive in perfect condition, we will make it right.
Every bouquet leaving our shop is carefully prepared by professional florists to ensure long-lasting freshness. Our flowers are hand-selected and delivered fresh, ensuring beauty and fragrance in every arrangement. We guarantee the freshness of our flowers for at least 5 days from delivery, provided they are cared for according to our supplied guidelines. If your flowers do not stay fresh within this time, please let us know as soon as possible so we can assist you swiftly.
In the rare case that your flowers arrive damaged or not as described, we ask that you contact us within 24 hours of delivery. Please retain the original packaging and, if possible, take a clear photo of the damaged item to help us assess the situation. We understand how important it is for your gift or special occasion to be a success, so we aim to resolve any issues without delay. Once verified, you may be entitled to either a full refund or a replacement bouquet, based on your preference and the nature of the problem.
Your satisfaction is always our top priority. If there is a problem with your order—such as missing items, incorrect products, or flowers that do not meet our freshness promise—please get in touch within the freshness window stated above. Depending on the circumstances and your wishes, we offer the following options:
We strive to complete all refunds and replacements as quickly as possible, typically within 5 working days of agreeing the resolution.
If you are dissatisfied with our service or flowers, please allow us the opportunity to put things right. Complaints can be made by contacting our shop directly with details of the issue. All complaints are handled discreetly and professionally by our dedicated team. We will investigate your concerns promptly, provide a clear and fair response, and seek an outcome that leaves you satisfied. Our aim is always to exceed expectations and maintain our reputation as the trusted local florist for Nine Elms.
Whether you are ordering for a loved one, a special event, or your workplace, you can trust Nine Elms Florist for reliability, professionalism, and a genuine commitment to quality. Our customer care processes are designed to be transparent and easy, so every experience is stress-free and positive. Thank you for choosing us as your local Nine Elms florist—we value your trust and look forward to delighting you with our fresh bouquets.
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